Q: Is shipping free?
A: Yes, all orders over $50 ship for free in the continental US (excludes Alaska and Hawaii). Shipping to other countries will be billed according to postal code
Q: Do you charge sales tax?
A: No, there is no sales tax unless you are ordering from the state of Colorado.
Q: How long will it take for my bike to get here?
A: Bikes generally ship the next business day after your order. Click Here for a map showing approximate delivery times to each region of the country once your bike ships.
Q: Does Giantnerd have a showroom?
A: Yes, our showroom is located at 3700 Havana Street Unit 102 A, Denver, CO 80239. Click Here to find us.
Q: Where are my Nerd Dollars?
A: If you have earned Nerd Dollars from our old site, we got you covered, Click Here for details.
Q: How can I take advantage of sales and special offers?
A: Sign up for our email list to stay informed about the best deals in the industry. Just enter in the space in the bottom right corner of the page to sign up.
Q: Is there a weight limit on your bikes?
A: Yes, there are weight limits on the bikes, which vary by model. Aluminum road bikes are rated for 250lbs, carbon road bikes are rated for 220lbs, and adventure disc bikes are rated at 300lbs. When weight limits are exceeded, added stress can cause spoke to break on rims, as well as other issues.
Q: How can Giantnerd offer such great prices?
A: Giantnerd offers bikes direct to consumers and does not sell in stores. This allows us to keep the prices down and get you the best deals on top quality bikes. Click Here to see the difference between buying retail and buying direct.
Q: Where can I test ride a Tommaso bike?
Q: How does the Risk Free Test Ride work?
A: Once you receive your new bike, you have 7 days to make sure you got the perfect bike. If you are not 100% satisfied, we will email you a return shipping label for the bike. For full details Click Here.
Q: How does a Ready to Ride bike come?
A: A Ready to Ride bike come fully tuned, and only requires about 10 minutes to go from the box to the trail. For full details, Click Here.
Q: How does the Tommaso lifetime warranty work?
A: The Tommaso lifetime frame warranty guarantees your frame for life against any manufacturer’s defects. If you have a warranty claim, please contact our friendly service staff at 877-731-6051 or firstname.lastname@example.org. For more information on the lifetime warranty, Click Here.
Q: Why does the price go up $50 when I click on the bike?
A: When you click on a bike, it automatically adds a Ready to Ride Build. Most of our customers want this option, but it you would prefer to have your local shop assemble the bike, just select no build and $50 will be deducted.
Q: Where are the frames produced?
A: Our frames use only the highest quality materials and all produced in Asia. Our carbon frames are produced in Taiwan and our aluminum frames are produced in Shanghai.
Q: Do you price match with other retailers?
A: Yes, we will meet or beat any price on the internet. For more information on our price match policy, Click Here.
Have technical questions? Check out our Tech Videos Section!