Exchange Policy

EXCHANGE POLICY

How To Initiate An Exchange:

  • Bikes with a "No Build" can be exchanged within 7 days of signing for the bike
  • Apparel, footwear, and other small items can be exchanged at any time, as long as they are in new condition, with full original packaging and tags
  • To exchange a bike, the buyer must contact our service team at 877-731-6051, Service@giantnerd.com, or through our Live Chat feature, within the 7 day period
  • The buyer must pay return shipping on all exchanges, and is responsible for the condition of the bike upon receipt
  • If a bike is received that is used or damaged, an exchange is no longer possible. The buyer can then choose to receive store credit as a refund towards a new bike or have the bike sent back to them