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At Giantnerd we are dedicated to being the best bicycle and accessory supplier, period. It is a place where customers can find everything they need for cycling at the lowest prices anywhere.
Our number one goal is, and always will be, to focus on you - our customer. We not only want you to be satisfied, we want to WOW you with value and excellent service. Every time you make a purchase with Giantnerd, you know you are getting the best deal, the best service, and the best support to back it up. We understand you are spending hard earned money on a sport you love and we think you should feel 100% confident in the people that sold you the bike or accessory.
At Giantnerd every teammate has the duty to serve your needs. The internet is a great information and purchasing medium, but for the most part customer service “sucks”. We are out to change the game. So you know whether you are at our showroom in Denver or halfway across the world, you are getting the best service in the industry.
You may hear a local bike shop saying 'never buy online' and telling you horror stories. Well our mission is to prove that this outdated thinking is wrong by providing you with a level of quality service and value you deserve.
If you ever have a problem with a purchase or have any cycling questions, you can always reach the Giantnerd team. We are a tight knit group of riders who have a passion for this industry and will not settle for anything but the best.
The words above are easy to write, but tough to live up to. At Giantnerd we offer more than just words, we strive to prove what we stand for everyday. How do we do it? With the best service return policies in the industry (online or offline):
Responsive Customer Service (we answer the phone, no automation or robots, just real people who love to ride)
In addition to our high level of service, we strive daily to deliver the best value to every single customer that comes to our site. With our factory direct to the consumer model we cut out the middle man and the overpriced marketing, delivering real value.
We are constantly updating our brands and suppliers to get you the best the industry has to offer. Not only do we price match - we go one better with an additional 5% off.
Finally, we want to hear from our customers. If you want to see something on the site or have questions, just give us a call or send an email. There are a lot of places to buy bikes online, but only one with the best prices and services in the industry.
See what we have to offer online, or if you are in Denver, Colorado stop by the shop. We love to see and hear from our customers, so if you are in the area give us a call or stop by:
3700 Havana St. Unit 102, Denver, CO 80239
It would be our pleasure to show you our world class bikes and service to match.
Call us at 877-731-6051 and let us prove to you that we are the best, we guarantee you will be a customer for life!