At Giantnerd we stand by every bike that we sell. We are so confident you will be 100% satisfied with your new bike, that we are going to let you ride your new bike for a full week risk free. That's right, risk free and we mean it, we will give you a full refund and even pay your return shipping. If you are not completely satisfied, just give our friendly and helpful customer service staff a call or send them an email. They will send you a return shipping label to send the bike back to us at no cost to you. All we ask is that you let us build your new bike, so we can guarantee you are getting a precision tuned riding machine.
To take advantage of this incredible offer, you just need to order the bike in Ready to Ride condition and contact our friendly customer service agents at 877-731-6051. When you contact the service team, they will help you with sizing and make sure you are getting the perfect bike for you.
Just please don't crash your bike, abuse it, strip the crank arm threading, or take it off the 50 foot jump at your downhill mountain bike park. If there are scratches or other damage to the bike, the return will be processed under the guidelines for a damaged return in the 365 Day Return Policy. Any deductions will come out of your final refund, but don't worry we are not just going to deduct without letting you know. A customer service agent will personally contact you if we have any questions about the bike's condition. We do all this to make sure that you have the same experience, or a much better one, than you would have at your local bike shop. This means you can try it out, see if it works for your riding style, and turn some heads on the road or trial. These bikes are top of the line, and our service and warranty are second to none. Let us prove it to you today.
Terms & Conditions