At Giantnerd we are dedicated to being the best online bicycle and accessory supplier. It is a place where customers can find everything they need for cycling and more at the lowest prices anywhere.
Our number goal is and always will be to focus on you, our customer. We not only want to satisfy you, but to WOW you with value and service. Every time you make a purchase with Giantnerd, you know that not only are you getting the best deal, but you are getting the service and support to back it up. We understand that you are spending your hard earned money on a sport you love and we think you should feel 100% confident in the people that sold you the bike or accessory.
Unlike most companies we don’t have a customer service staff to take care of the customer. At Giantnerd every teammate has the duty to serve your needs. The internet is a great information and buying medium, but for the most part customer service “sucks”, and we are out to change the game.
You may hear your local bike shop saying never buy online and telling you horror stories, our mission is not only to prove that this outdated thinking wrong, but to provide you with a level of quality service and value you deserve and sometimes can’t get at a local shop.
If you ever have a problem with your purchase or have any cycling questions you can always reach the Giantnerd team. We are a tight knit group of riders who have a passion for this industry and will not settle for anything but the best.
The words above are easy to write, but tough to live up to. At Giantnerd we offer more than just words and feel good sayings, we strive to prove what we stand for everyday. How do we do it? We do it with the best service return policies in the industry (online or offline):
365 Day Return Policy
7 Day Risk Free Test Ride
Lifetime Frame Warranty
Bikes Delivered to your doorstep “Ready to Ride”
Same day or next day shipping
Responsive Customer Service (we answer the phone, no automation or robots, just real people who love to ride)
In addition to our high level of service, we strive daily to deliver the best value to every single customer that comes to our site. With our direct from the factory to the consumer model we cut out the middle man and the overpriced marketing delivery real value.
We are constantly updating our brands and suppliers to get you the best the industry has to offer. We also not only price match, we go one better, we give you an additional 5% off.
Finally, we want to hear from our customers. Iif you want to see something on the site or have questions, just give us a call or email us. There are a lot of places to buy bikes online, but only one that is there for every customer with the best prices and services in the industry.
Let us prove to you that we are the best, and we guarantee you will be a customer for life!